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Your terms and conditions of use

Alpaca Select, aim to dispatch goods in stock within 2 days of receiving your order. Due to the high demand at this time of year it is advised to place orders as soon as possible as they are processed on a first come first served basis. You will receive an email confirming your order, dispatch date and total amount to be charged on your credit card. Any out of stock orders will be completed within 28 days from receipt of order. All products will remain the property of Alpaca Select, until full and final payment has been received. Please be aware that all goods advertised on this website are charged in GBP UK POUNDS. For customers outside the UK, your bank will convert the payment into your currency at the exchange rate at that time. Your bank may make an additional charge for this. Postal orders by cheque are accepted to our address,

 

Alpaca Select
82 Frobisher Road,
Coventry
CV3 6NA
United Kingdom
Telephone: 0044 (0) 2476 411776 
Fax: 0044 (0) 2476 411776   
VAT REG: 753 9632 03
 
Cheques are only accepted in GBP UK POUNDS and must be made payable to Alpaca Select. Any payment by Non-UK cheque must include the equivalent of £10.00 GBP to cover the cost of Bank exchange charges. If calculating the order yourself, please remember to add postage. We reserve the right to change prices or discount offers at any time and without notice. Size and shade of colour can vary on some items.

DISPUTES

Any complaints should be e-mailed to sales@alpaca-select.co.uk  We will endeavour to respond to any complaints within 24 hours.

YOUR PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. You have the right to refuse any marketing e-mail from us or from any other trader in the future. The type of information we will collect about you includes: your name, address, phone number, e-mail address, credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us.