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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Post Office or City Link. In periods of high demand these delivery time may increase.

Shipping fees include handling and packing fees as well as postage costs. No handling fees are charged, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery Charges

UK, Royal Mail / Registered / Recorded £3 up to 1 Kg.

Europe, Royal Mail / Registered / Recorded  £6.50 up to 0.75Kg.

USA & The Rest Of The World, Royal Mail / Registered / Recorded £10 up to 0.75Kg.

PLEASE BE AWARE THAT FOR ORDERS OVER 0.75 KG THERE WILL BE AN ADDITIONAL CHARGE TO COVER THE COST OF POSTAGE AND PACKAGING.

The maximum shipping time from the UK is 28 days but as above, we aim to dispatch all orders from stock the NEXT WORKING DAY. But please note that due to high demand certain goods can take approx 4 weeks. Please remember that all goods come from South America.

RETURNS POLICY

Any items returned under our 100% guarantee policy must not have been worn or damaged. This must be within 7 days from your order being delivered by Royal Mail or City-Link. You may be subjected to a shipping charge. This is in accordance with the Distance Selling Regulations Act of UK. We have a return policy that is easy and fast. If you need to return an order you must e-mail us first at sales@alpaca-select.co.uk we will then send you a returns number. All items must have a returns number or goods will be returned to sender. This does not affect your statutory rights.

Which credit cards are accepted?

We accept most major credit and debit cards eg Mastercard, Visa, Electron, Delta, JCB, Switch & Solo, all on our 100% safe server. We also accept telephone orders Postal Orders and cheques to our address.

If you have any questions not answered her please contact us on the following

 

Email sales@alpaca-select.co.uk

 

Telephone 0044 (0) 2476 411 776